Privacy Policy

Overview

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. We strive to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any relevant provincial requirements.

Company: Team Awesome Cleaning Services Ltd.
Service Area: Banff, Canmore, Cochrane, Alberta, Canada
Contact: dayrit.abner@teamawesomecleaningservices.com | (403) 431 0002

Information We Collect

We may collect the following information when you contact us, request a quote, book a service, or use our website:

Information you provide

Name, company name, and role/title
Email address and phone number
Service address/location and property details
Service requirements and project notes
Preferred schedule/access instructions
Any photos or documents you send (e.g., site photos, floor plans)
Billing information (invoices, purchase order numbers, payment confirmations)

Information collected automatically

When you use our website, we may collect information such as IP address and approximate location (city/region), device/browser type, pages visited and time spent, referring source, and cookies/similar technologies.

How We Use Your Information

Respond to inquiries and provide quotes
Schedule services, site walkthroughs, and communications
Deliver and improve our cleaning services
Send invoices, confirmations, and updates
Provide customer support and resolve issues
Maintain security and prevent fraud or misuse
Improve website performance and user experience
Send marketing communications (only where permitted and/or with consent)

Legal Bases / Consent (Canada)

In many cases, we rely on consent (express or implied) to collect, use, and disclose personal information. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide services.

How We Share Information

We do not sell your personal information. We may share information only when needed to operate our business, for example:

With service providers (e.g., website hosting, email systems, scheduling tools, invoicing/payment processing) who help us run operations
With subcontractors or staff assigned to your site (limited to what’s necessary to perform services)
When required by law, court order, or to protect rights, safety, or property
In the event of a business restructuring (e.g., merger, sale), with appropriate safeguards

Data Retention

We keep information only as long as necessary for service delivery and customer support, accounting/tax/legal compliance, and resolving disputes/enforcing agreements. When no longer needed, information is securely destroyed or anonymized where reasonable.

Cookies and Analytics

Our website may use cookies and analytics tools to understand website usage and improve performance. Cookies may include essential cookies for site functionality and analytics cookies to measure traffic and engagement. You can adjust cookie settings in your browser. Disabling cookies may affect website functionality.

Security Measures

We take reasonable steps to protect your information, including access controls, secure systems, and confidentiality practices for staff and contractors. No method of transmission or storage is 100% secure, but we work to protect your data appropriately.

Your Rights and Choices

You may request access to your personal information, corrections, or withdrawal of consent for certain uses (e.g., marketing). To request changes, contact us using the information above. We may need to verify your identity.

Marketing Communications (CASL)

If we send marketing emails, we follow Canada’s Anti-Spam Legislation (CASL). You can unsubscribe at any time using the link in our emails or by contacting us.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.